Effective Date:
29 March 2025
CallMe App – Operated by PIXAL CORP PTY LTD ABN: 64 682 760 863
Welcome to CallMe App. These Terms of Use (“Terms”) set out the legal agreement between you (“you”, “your”, or “the user”) and PIXAL CORP PTY LTD (“we”, “our”, or “us”), the operator of the CallMe mobile application and related services. These Terms govern your use of our platform, website, and any associated features or content (collectively, the “Services”).
By using CallMe App, whether through downloading, registering, or accessing the platform, you agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must discontinue using the CallMe App and related services immediately.
1. Overview of CallMe App
CallMe App is a cloud-based VoIP platform that enables users to receive and make calls via local Australian landline numbers on internet-connected devices. It is especially designed to provide consistent, low-cost local access without the need for a physical landline. CallMe App simplifies local presence for users in different states and enhances reliable communication.
We recognise that many families face barriers to staying connected across long distances, Especially those supporting loved ones in correctional facilities. CallMe App is committed to reducing the cost and complexity of communication for all Australians, including those affected by incarceration, by offering dependable local call access and seamless usability.
It is important to note that CallMe App does not record or access the content of your calls. We only retain call metadata, which includes connection timestamps, call duration, and status information (e.g., connected, missed, or failed). This data is used solely for the purposes of routing, usage tracking, customer support, and billing.
2. Eligibility and User Responsibilities
To be eligible to use CallMe App, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement as defined by applicable Australian legislation.
By registering for an account, you confirm that the information you submit is truthful, accurate, and up to date. You also agree to keep your account details. Including your login credentials. Private and secure. You are responsible for all actions taken under your account, including those performed by any third party who gains access due to your failure to safeguard login details.
If you become aware of any unauthorised use of your account or any other security breach, it is your responsibility to notify us immediately. We reserve the right to suspend or cancel accounts if we have reasonable grounds to suspect fraudulent or malicious activity.
3. Identity Verification
As a telecommunications service provider, we may be required by Australian law to verify your identity or residential address before activating certain services. If you fail to provide acceptable documentation when requested, we may suspend or refuse service. We may also be required by law to intercept communications or provide usage information to authorities upon lawful request.
4. Plans, Pricing, and Billing
CallMe App operates on a subscription-based model. By subscribing to a plan, you agree to pay the fees associated with that plan, as outlined during the sign-up process or as subsequently updated.
The subscription fee is billed in Australian Dollars (AUD) and is payable in advance at the beginning of each billing cycle, monthly, or otherwise specified. All pricing is inclusive of GST. You are responsible for maintaining valid and up-to-date payment information within your account. Payments are processed through a secure third-party payment provider, and we do not store your complete financial details.
We reserve the right to adjust the pricing of our services at any time. Any such changes will be communicated to users via email and/or in-app notification, with reasonable notice provided before the new pricing takes effect. Continued use of CallMe App after a pricing change has been communicated will constitute your acceptance of the updated fees.
Failure to make timely payments may result in service interruption, account suspension, or termination. It is your responsibility to monitor your usage and ensure that any applicable fees are paid on time.
5. Fair Use Policy
To ensure equitable access and system stability, CallMe App applies a fair use threshold of 3,000 minutes per monthly billing cycle. Excessive or abnormal use beyond this limit may result in service review, temporary suspension, or plan adjustment.
6. Permitted and Prohibited Uses
CallMe App is intended for legitimate personal communications only. You are expected to use the service in a manner consistent with applicable laws, regulations, and these Terms of Use.
You must not use CallMe App to engage in illegal or unethical conduct, including but not limited to fraudulent impersonation, making threatening or harassing calls, transmitting spam or unsolicited messages, or facilitating robocalls or automated mass communications. Additionally, you may not attempt to reverse-engineer, modify, or interfere with our platform or infrastructure.
Any use of CallMe App that threatens the safety, rights, or experience of others, or that puts the security or performance of our system at risk, is strictly prohibited. Violations may result in immediate suspension or termination of your account, with or without notice, and may lead to civil or criminal liability.
7. Number Ownership and Porting
Phone numbers assigned through CallMe App remain the property of our service and suppliers. Users do not ”own” their assigned number and may not be able to retain or port the number to another provider upon cancellation. Numbers may be reclaimed or reassigned following account termination.
8. Service Limitations and Availability
CallMe App is dependent on internet connectivity, third-party carriers, and hosting infrastructure. While we strive for high uptime, we cannot guarantee uninterrupted service. External factors like power failures, network congestion, mobile data limitations, or device compatibility may disrupt functionality.
CallMe App should not be relied upon for contacting emergency services such as 000. It may not be compatible with EFTPOS terminals, medical alert systems, fax machines, or security systems that rely on traditional landlines.
9. Account Suspension or Termination
We reserve the right to restrict, suspend, or terminate your access to CallMe App at any time if we believe that:
- You have violated any provision of these Terms.
- Your payment is overdue or repeatedly declined.
- Your use of the service poses a risk to system security, performance, or other users.
- You are involved in illegal, abusive, or fraudulent activity.
In the case of a serious breach, we may terminate your access without prior warning. Upon termination, your access to your assigned landline number will be revoked, and your account may be deleted in accordance with our data retention policies.
10. Intellectual Property
All software, content, branding, and design elements of CallMe App are protected under Australian and international intellectual property laws. These include, but are not limited to, copyrights, trademarks, and patents owned or licensed by PIXAL CORP PTY LTD.
You may not reproduce, modify, adapt, publish, or distribute any part of CallMe App or its content without prior written consent. Any unauthorised use of our intellectual property is a violation of the law and may result in legal action.
11. Warranties and Disclaimers
We provide CallMe App on an “as is” and “as available” basis. While we work to maintain service quality and functionality, we make no guarantees that the platform will be free from defects, interruptions, or inaccuracies.
We expressly disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that calls will connect successfully in all circumstances or that the service will always meet your expectations or needs.
You use CallMe App entirely at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, damages for loss of profits, revenue, data, business opportunities, or reputation.
If we are found liable for any reason, our total liability will be limited to either:
(a) the amount paid by you for the service during the three (3) months prior to the claim, or
(b) The re-supply of the services, whichever is lower.
13. Force Majeure
We are not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, telecommunications failures, internet outages, acts of government, or other force majeure events.
14. Changes to Terms of Use
We may modify these Terms of Use at any time to reflect changes in the law, improvements to our services, or updates to company policy. When we make material changes, we will notify users via email or in-app alerts.
Continued use of CallMe App following such changes indicates your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.
15. Governing Law
These Terms are governed by the laws of the State of Queensland, Australia, without regard to conflict of law principles. Any disputes arising from your use of CallMe App shall be submitted to the exclusive jurisdiction of the courts of Queensland.
16. Dispute Resolution and Mediation
We are committed to resolving all disputes fairly and efficiently.
If you experience a problem or have a concern about your use of CallMe App, we encourage you to contact our support team at enquiry@callmeapp.com.au in the first instance. Most disputes can be resolved informally and promptly.
If the issue cannot be resolved through informal discussions, either party may propose mediation with a qualified, independent mediator based in Queensland or through a virtual mediation platform. The parties agree to participate in good faith and share the cost of mediation equally unless otherwise agreed.
If mediation is unsuccessful, you may pursue legal action through the appropriate court or tribunal, consistent with Australian law and these Terms. Nothing in this clause limits your rights under the Australian Consumer Law.
17. Contact Us
If you have questions about these Terms of Use, your account, or our services, you can reach us at:
Email: enquiry@callmeapp.com.au
Business Name: PIXAL CORP PTY LTD
ABN: 64 682 760 863
Registered Office: Queensland, Australia