Effective Date:
29 March 2025
CallMe App – Operated by PIXAL CORP PTY LTD
ABN: 64 682 760 863
At CallMe App, your privacy and trust are at the heart of everything we do. We understand that your personal information is just that, personal. That’s why we are committed to managing your data with care, transparency, and integrity. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our mobile application, website, support services, or any other component of CallMe platform.
This document also outlines your rights and the steps you can take to manage your information. Whether you are a new or long-time user, we encourage you to read this policy thoroughly and reach out to us if you have any questions or concerns about how your data is handled.
1. Why We Collect Personal Information
We collect limited personal and technical data strictly for the purpose of delivering and improving CallMe App service. This includes providing users with VoIP-based landline numbers, using secure systems, processing payments, and responding to customer support enquiries. Your data allows us to create and manage your account, assign and maintain the appropriate landline number, and ensure billing is accurate and reflective of your actual usage.
Additionally, the information we gather enables us to troubleshoot technical issues, detect and prevent abuse or fraud, comply with legal and regulatory requirements, and maintain a high standard of operational performance. Importantly, we do not engage in data profiling, sell your information to third parties, or use your data for advertising or marketing campaigns. Our focus remains strictly on providing a reliable, privacy-conscious service to all users.
2. What We Do Not Collect
As a privacy-first service, CallMe App does not and will never collect or record the content of your phone calls. We do not capture the audio, text, or any communication exchanged during your calls, nor do we use any form of surveillance, call recording, or transcript generation tools.
The only data we collect in relation to calls pertains to technical delivery and billing, not the substance of the communication. This means we do not know what is said on your calls, who said it, or why the call occurred. Our systems are designed purely for receiving calls and connectivity management, not for content surveillance or analysis.
3. What We Do Collect
Personal Information You Provide Voluntarily
When you register an account with CallMe App or engage with our support team, you will be asked to provide certain basic personal information. This includes your full name, phone number, email address, account username and password (which is stored in encrypted form), and — if relevant — your company or organisation’s name. We also collect your billing address during the payment process.
In addition, any feedback or inquiries you submit to our support or administrative teams may include personal details, depending on what you share. This information is used solely to support your account, assist you with technical issues, or follow up on questions regarding service quality, usage, or account management.
Account and Billing Information
To ensure accurate billing and the proper functioning of your account, we collect data related to your subscription plan, invoice history, landline number allocation, state-based number preferences, and other account-related activity. Our records also include your registration date, your preferred contact methods, and the general service features you use within the app.
If you are a paid subscriber, your payment details are processed securely by our third-party payment provider. While we do not store your complete payment information, we may retain limited verification data such as the last four digits of your card and your billing name to confirm identity, monitor fraud, and assist with billing inquiries.
Call Metadata (Non-Content Data)
Although we do not record or access the content of your calls, we do collect technical metadata to ensure service functionality and billing accuracy. This metadata includes the timestamp of each call (start and end), total call duration, the number received, and the technical success or failure of the call connection.
This non-content data is crucial for generating usage reports, issuing invoices, resolving call issues, and monitoring service reliability across the platform.
Device and Technical Information
When you access CallMe App or visit our website, our systems automatically collect standard technical details about your device and browsing activity. This includes your IP address, browser type, device type (e.g., mobile or desktop), operating system version, screen resolution, general location data (such as city or region), and anonymous device identifiers.
We also use cookies and similar tracking technologies to better understand how visitors interact with our platform. This helps us improve system performance, identify bugs or inefficiencies, and enhance your overall experience. These cookies do not collect sensitive personal information and can be managed or disabled in your browser settings at any time.
4. How We Use Your Information
The information we collect is used exclusively to support and improve the delivery of CallMe App services. We use your data to create and maintain user accounts, allocate local landline numbers, process subscription payments, calculate usage-based charges, and communicate important service updates or changes to your account.
Your information also helps us to improve the overall user experience, enhance system security, monitor fraud prevention protocols, and ensure compliance with relevant laws and telecommunications regulations.
At no time do we use your information for advertising, data monetisation, social profiling, or third-party promotional purposes. Your data is strictly used for the operation, support, and technical maintenance of the CallMe platform.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, there are certain circumstances under which your information may be shared with trusted entities:
We may share limited data with carefully selected service providers who assist us in delivering essential functionality, such as VoIP carriers, cloud hosting providers, customer support platforms, and our payment processor. These third parties are contractually bound to use your information only for the purpose of providing these services on our behalf and to uphold strict privacy and data protection standards.
In addition, we may disclose personal data if required to do so by law, regulatory request, court order, or law enforcement action. We also reserve the right to share information when necessary to protect our legal rights, prevent fraud, investigate misuse of the platform, or defend the rights, property, or safety of our users or partners.
If CallMe App undergoes a business restructure, merger, acquisition, or other corporate transaction, your data may be transferred as part of that process. If such a change occurs, we will notify you in advance and ensure your data remains subject to appropriate safeguards.
6. How We Protect Your Information
We take security seriously and have implemented a comprehensive set of technical and organisational safeguards to protect your personal data from unauthorised access, misuse, loss, or disclosure. These measures include industry-standard encryption, secure data storage environments, controlled user access protocols, TLS-secured data transfers, internal policy restrictions, regular system audits, and advanced firewall and monitoring solutions.
Although no system is immune from risk, we make every reasonable effort to reduce your exposure to threats and respond quickly in the event of a data incident. If we discover a data breach that compromises your information, we will notify you in a timely and transparent manner, consistent with Australian breach notification laws.
7. Your Rights and Choices
Under the Privacy Act 1988 (Cth) and relevant Australian privacy legislation, you have the right to access the personal data we hold about you, request corrections to any inaccuracies, and request the deletion of your data, subject to legal and operational requirements.
You also have the right to withdraw consent where applicable, to restrict certain types of data processing, and to object to any processing you consider inappropriate or excessive.
If you wish to exercise any of these rights, you can contact us at enquiry@callmeapp.com.au. We will respond to all reasonable requests within a standard timeframe, typically no longer than 30 days.
Please note that some information, particularly billing records and logs related to legal compliance or tax obligations, may be retained for a specified period even after your account has been deleted.
8. Data Retention Policy
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing the service, complying with legal obligations, resolving disputes, and enforcing our agreements.
In general:
- Your account information is retained until you close your account or request deletion.
- Call metadata is typically retained for up to 12 months unless otherwise required for legal or regulatory reasons.
- Billing records and tax-related data are retained for a minimum of 7 years, in compliance with Australian Taxation Office (ATO) guidelines.
Once data is no longer required for any lawful purpose, we securely delete it or anonymise it so it can no longer be associated with you.
9. Children’s Privacy
CallMe App is not intended for use by children under the age of 18. We do not knowingly collect, use, or store personal information from minors. If we become aware that a user is under the legal minimum age and has provided us with personal data, we will take steps to delete that information promptly.
Parents or guardians who believe that their child may have registered or used our service should contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable laws. When changes are made, the updated version will be posted on our website and within the app, and the “Effective Date” at the top of this policy will be amended accordingly.
If we make material changes to how we use or protect your data, we will notify you directly via email or through a clear in-app message before those changes take effect. We recommend reviewing this policy regularly to stay informed about how your information is handled.
11. Contact Us
If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the data we hold about you, you are welcome to contact us. We are committed to transparency, and we’ll do our best to support your privacy rights with clarity and respect.
Email: enquiry@callmeapp.com.au
Company Name: PIXAL CORP PTY LTD
ABN: 64 682 760 863
Registered Location: Queensland, Australia
We appreciate your trust in CallMe App and are committed to handling your information with the highest level of care and professionalism.